5 eClinicalWorks PM system features to Improve your Revenue Cycle Management

Todays informed physicians are looking at how technology can make private practices and medical billing more efficient. While there are many options on the market, the top of the list always remains the same; a practice management system vendor supplying a wide range of tools beyond just basic medical billing. Here are a few features in eClinicalWorks to help generate more payments and enhance patient exeprience.

T jellybean:  The T Jellybean in ECW is used for internal communication. One of those workflows is for claim specific messaging. A medical biller can quickly add a note to a medical claim and then assign it to front desk staff to fix demographics or to a provider to answer clinical questions. This integrated function keeps the HIPAA info secure, notes attached to the claim, and improves turnaround time over an old school spreadsheet workflow.

Automated Eligibility:  Eligibility is one of the top medical claim denial reasons so checking eligibility prior to every visit is critical. Gone are the days or calling the insurance carrier for each patient. We can now set up automated eligibility that will look at the patient schedule early in the morning and send an electronic request for each patient to the payer. Results come back electronically and are visible from the appointments on the schedule.

Integrated Credit Card Processing:  If you make collecting time of service payments fast and easy for staff you will increase your collections. ECW has a built-in Credit card function that allows the credit card to be run for the medical billing charges and the payment to be posted directly to the patient’s account. This can be done with or without a physical card reader.

Electronic Patient Statements:  The days of printing paper statements, stuffing envelopes, peeling stamps, and dropping off the mail are over. Today you can push a button and send your statement files to a third-party vendor who will do it for you. The cost is comparable to buying your own stamps and envelopes, but you no longer have hours and hours of labor.

No-Show Auto Charge: No-shows are more than an inconvenience; they are lost revenue. If you average $150 in revenue per appointment slot and you have 20 no-shows a month that is $3000 in lost revenue. In addition to having and enforcing a no-show policy you should make it as easy as possible for your staff to implement it. Within eClinicalWorks you can set up the no show appointment status to automatically create a claim with the correct no-show fee. This can even be set by insurance for the ones that do now allow no show charges. The patient will be billed, and all staff must do is change the appointment status on the schedule to no-show.

Our team of ECW Medical Billing experts help set-up these modules as part of eClinicalwork Medical billing workflow while onboarding a client.