Physician Documentation: An Essential Component to a Successful ICD-10 Transition

When we think about how the ICD-10 transition will impact physicians, the most critical and essential aspect is documentation; specifically, the need for specificity and granularity. “It’s critical that providers are documenting with the granularity that the health plans will require,” says Robert Tennant, MGMA Government Affairs senior policy advisor. “If the coder can’t give the encounter a more specific ICD-10 code, they’ll probably code it as ‘unspecified.’ There’s no guarantee that the health plan will pay that claim.” With the notion of decreased revenue tied to insufficient documentation, how can the physician ensure his/her documentation is detailed enough?
The ICD-10 code sets have basic structural and conceptual changes. ICD-10 requires greater detail regarding risks, comorbidities, complications, severity, causation, manifestations, laterality and other key factors to accurately measure healthcare delivery. This Increased specificity of documentation for ICD-10 may appear to entail a significant amount of extra work, however in most cases; the documentation needed for ICD-10 will require just a few additional key components per condition.
So, what are a few of these “key components”?
Laterality
Laterality has been added to ICD-10-CM to increase specificity. Certain conditions such as fractures, burns, neoplasms and pressure ulcers require documentation of the affected side of the body. In most cases this simply requires an additional word, i.e., “right” or “left.”
Combination Codes
ICD-10 often combines disease specificity, common sites/locations and manifestations of the disease into one code. An example would be K50.012 Crohn’s Disease of the small intestine with intestinal obstruction. The site and manifestations will need to be documented to utilize these combined codes.
Increased Specificity
Physicians will need to avoid using broad terms, such as Regional Enteritis, and begin supplying specific disease names and locations.
Each specialty is very different in the type of documentation and coding requirements. The musculoskeletal area for example accounts for over 50% of the ICD-10 codes while other areas may be represented by far fewer codes and fewer changes from the current coding pattern. Each area has its own new documentation requirements to support the new ICD-10 codes.
Is my documentation ICD-10 ready?
Although time consuming and overwhelming, a documentation assessment is essential in order to evaluate the areas within your patient population where additional documentation specificity will be required under ICD-10. A proper assessment should include:
- Identification of the your top current diagnosis codes
- Mapping of your current ICD-9 codes, utilizing GEMS files, to applicable ICD-10 codes
- Chart auditing of patients with your top current diagnoses, to determine if current documentation will support the specificity of an ICD-10 code. Golden Rule: If it’s not documented, it did not happen and therefore it cannot be coded or billed.
- Post implementation review, in order to maintain documentation compliance
Documentation evaluations identify documentation deficiencies and provide training on required specificity. A real challenge will be insufficient documentation to support the specificity required for the new ICD-10 code sets, therefore causing interruption of revenue.
CMS suggests that medical practices that do not already use a billing revenue cycle service, consider utilizing such a service to assist in the billing transition. Making the ICD-10 transition a priority will significantly reduce productivity loss and financial hardships. With careful planning and education, you can prepare for a successful transition to ICD-10.
The heart of the provider/patient interaction, beyond the visit itself, is the provider’s documentation. For many years, our charts were folders that moved around with the provider or his team containing hand written notes, old scripts, and eventually neatly typed dictation. The ‘chart’ is a whole new world now and the challenge to healthcare systems and the IT teams who support them are to make documentation work for the provider. For every EHR there are multiple ways to document a clinical visit; point and click, macros or ‘smart phrases’, free typing, dictation interfacing, voice recognition, scribes, etc. Despite the many efforts by the EHR industry to enhance all of these options many providers still find the process onerous and time consuming. To go live with the perfect solution and combination is no longer realistic; the post go live phase of optimization is ideal for addressing this area. Is optimization through customization the key to accurate EHR clinical documentation?
- Enlist a Physician Champion and train them well – Providers will resonate well with their own team members, especially if that team member is already a formal or informal leader. The key to success is for the physician champion to fully understand the scope of customization, the depth of time it takes to create templates or forms as well as the larger impact in the future.
- Drive change with consensus and flexibility – Although it can be hard to have everyone agree on exact language that is produced in point and click documentation, by asking for some level of consensus, organizations are able to develop standardization that assists with coding and appropriate service billing. Flexibility is key in knowing when to concede and offer options, variations to meet certain circumstances. A Physician Champion is critical in these discussions.
- Managing Change requests – Have a process and forum for requests to be submitted, vetted and implemented into the EHR. Users need to know their requests are valid and understand why they cannot be met or in what timeline they expect to see changes. Optimization needs to balance the requests of users with actual functionality and the realities of budget and timeline.
Unfortunately not everyone can be made happy at all times in an EHR world, but that was also the case in the ‘paper’ world. Providers wanted to use computers and some did not; however EHRs are here to stay and the ease of use will increase if those of us who support them make documentation successful. Optimization may not fix all the pain points but it can create a process and pathway for success in this vital area of the EHR.
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